Last revised and posted on 22 September 2026.
The controller for personal data processed through switchbackexpress.com is the operator of switchbackexpress.com. Contact: [email protected].
| Particular | Why Horatio notes it | Kept on file for |
|---|---|---|
| Nickname | Calling you by name in the games | Until you yourself delete the account |
| Email address | Recognising you at the ticket barrier when you log in | Until you yourself delete the account |
| Password hash | Confirming it is you at login, though we never hold the password | Until you yourself delete the account |
| Sign-up date | Support requests and abuse reports | Until you yourself delete the account |
Nothing further is collected. Horatio never requests your real name, where you live, your date of birth, your phone number or any payment detail, because no fare is ever charged. Horatio files your password only as a one-way hash. Lawful basis: performance of a contract (the account you requested). The delete button on your account page removes all of it, immediately.
| Particular | Its use on board | Kept on file for |
|---|---|---|
| Ticket-wallet balance, level, missions and game settings | Resuming your journey | Until you clear the browser data yourself |
| Age confirmation | Asking just once, not on every page | Until you clear the browser data yourself |
| Cookie choice | Remembering your consent so Horatio asks once | Until you clear the browser data yourself |
This stays on your own device; none of it is ever sent to us.
Select “Accept all” and Google Analytics and Google Ads tags go to work, measuring visits and whether our adverts lead to play (that a first spin took place, for example); Google is sent your IP address, device information and those events. Select “Essential only” and the tags stay in consent mode, with no cookies set and no advertising identifiers used. Lawful basis: consent.
For security, standard request logs sit with our host for a brief period only. Lawful basis: legitimate interests.
Your rights, at any hour: access, correction, erasure or restriction of your data, objection to processing, and withdrawal of consent. Account data disappears as soon as you delete the account from its page, and clearing this site’s data in your browser deals with whatever remains. A complaint can be made to the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Riders on Switchback Express must be adults of 19 or over. The games all run on virtual coins with no monetary value, which can never be bought, sold, withdrawn or exchanged. No ticket window on the railway sells coins and no payment page exists on the site, no prize of real-world value is offered, and success here does not imply future success at real-money gambling.
Passengers in need of gambling support, free and in confidence: ConnexOntario 1-866-531-2600, 24 hours a day · CCSA · Responsible Gambling Council · Horatio’s responsible play policy